Delivery & Returns

Last updated: June 2026

Delivery

We post within the UK with Royal Mail, Evri or DPD, and pack every order with care. Orders are usually dispatched within 2–3 working days; you’ll get an email with tracking the moment yours is on its way. Delivery is a flat rate, shown at checkout.

Your right to cancel

Under the Consumer Contracts Regulations you may cancel your order for any reason within 14 daysof receiving it. Items must be unused and in their original condition. Tell us you’d like to cancel by emailing info@feetandcare.co.uk, then return the item to us within 14 days of letting us know.

Faulty or wrong items

If something arrives faulty, damaged or not as described, you’re entitled to a repair, replacement or refund under the Consumer Rights Act 2015. Email us with your order number and a photo and we’ll put it right — we’ll cover return postage for faulty items.

Refunds

Once we receive your return we’ll refund the price of the item (and standard delivery, for a full cancellation) to your original payment method within 14 days. Return postage for a change-of-mind return is your responsibility.

For hygiene reasons

As skincare products, creams that have been opened or used cannot be returned for change of mind, unless faulty. This does not affect your statutory rights.

How to return

Email info@feetandcare.co.ukor call 07342 568714 and we’ll give you the return address and walk you through it. Please include your order number.